Question 1

I've lost my license key!

Accepted Answer

Please visit the    and enter the email address that you used to purchase TexturePacker. A new license key will be sent to you immediately.

Question 2

Can I use my license on Mac, Windows and Linux?

Accepted Answer

The license works on Mac, Windows and Linux. You can use it as long as you are the only person using it and you don't install it on more than 2 computers.

Question 3

I did not receive a license key.

Accepted Answer

It sometimes takes some time until the license key is created (up to 1 hour). Purchase orders, and some other payment methods might even take longer. Please check your spam folder for emails from 2checkout.com Visit the     using the email you used for the purchase. If you did not receive any email after 1h contact us at    Please send the following information: Your name, email address used for the purchase, time of purchase.  Do not send your credit card details, bank statements or other sensitive data by mail! .

Question 4

How can I transfer a license to another computer?

Accepted Answer

Use  Deactivate license  inside the application's menu on your old computer and activate the license on the new system. If you can't reset the license anymore visit the    . You can uninstall the license once within 14 days. Swapping the licenses between multiple computers does not work.

Question 5

I can't deactivate the license - my old computer crashed completely.

Accepted Answer

Visit the     to deactivate the license.

Question 6

I can't deactivate the license - I am getting an error about deactivation not allowed.

Accepted Answer

You can uninstall the license once within 14 days - sorry that we have to put this restriction on you but we had too many companies buying one license and using it with multiple accounts. If you are not swapping licenses between accounts contact us to release the license.

Question 7

On how many computers can I use TexturePacker?

Accepted Answer

You can use  TexturePacker  on up to 2 computers as long as you are the only person using it. In case you need to run  TexturePacker  on additional computers contact us.

Question 8

Can I get an invoice for the purchase?

Accepted Answer

You'll receive an email with the invoice some time after the purchase. The email is sent from 2checkout.com / 2co.com or verifone.com. In case you did not receive that email after some time please take a look at the next section:  Where can I get my invoice?

Question 9

Where can I get my invoice? I did not receive any email!

Accepted Answer

I assume that you've already looked in your spam folders... so here's how to access the invoices: I can not directly send you an invoice since you did not make the purchase from use directly but from our reseller 2checkout / Verifone. You can access the invoice from their customer portal which you can find here: https://secure.2co.com/myaccoun You can use the account to: view your complete order history download invoices renew your TexturePacker CI subscription edit all your personal and billing information (this does not include updating the license details - these are on our servers) When you access it for the first time, go to "Create new account" and enter the email address that you have used to order. You will then receive an email from Verifone containing a link to setup your password.
 You can also log-in to their account with your Google, Yahoo or AOL e-mail address.

Question 10

Can you change the data on the invoice?

Accepted Answer

No, I can't. Sorry. This is because you are not directly purchasing from us, but from out reseller and I can't change their invoices. Please contact support@2checkout.com for this - I would only delay the whole process forwarding emails between you and them.

Question 11

Can I get a certificate of tax residence or W9 Form?

Accepted Answer

Yes - but not from us. We are not selling our products directly. You are purchasing them from our reseller 2checkout who handles purchases, invoicing and tax. You'll have to ask them for the document.

Question 12

I want [terms] changed/added/removed from the license agreement (EULA).

Accepted Answer

Please understand that we are software developers and no experts in international law. Our current license agreement was created by a lawyer. We can't simply change parts of it but I can give you a custom license agreement following this procedure: Entering the discussion about a license term change costs 2500€ upfront - no matter of the outcome of the discussion. You send me the changes you need in the license agreement. Languages accepted are either English or German. German is preferred since it might reduce the cost of translating your terms. We'll have our lawyer verify your terms (which might also require translating them). If the expenses for the legal consultant exceed the 2500€ you agree to also bare these costs. We'll agree to your terms if we and our lawyer agree that the terms are acceptable for us.

Question 13

I need an NDA!

Accepted Answer

Sorry — I don't see why you would need an NDA. We are not at all interested in your internal company structure, projects or whatsoever. Product prices are publicly available on our webpage. We of course honor your privacy: We don't talk to any 3rd party about our customers, or disclose your identity without your consent. In short: There's nothing confidential to talk about. If you still  need and NDA please understand that we are software developers and no experts in international law. We'll have to let our legal consultant have a look at the NDA before signing it. This creates some cost which in many cases exceeds the value we get in return for our license sales. We charge 750€ upfront before we start reading your NDA. The 750€ do not guarantee that we sign the NDA.

Question 14

Is TexturePacker free?

Accepted Answer

You can use TexturePacker's basic features for free in non-commercial projects. You have to purhcase a license if you want to use it in commercial projects or need the advanced features.

Question 15

Why should I buy TexturePacker, I found that free project on the internet?

Accepted Answer

TexturePacker exists for more than 12 years (first release was 2010). We deliver a constant stream of updates, improvements and support for new frameworks. We offer support to all our customers - for free It supports 40+ game engines. If you decide to switch to another you can still use TexturePacker The lifetime licenses are a one-time-payment with a big discount for independent developers.

Question 16

Is there a trial version?

Accepted Answer

Yes, there is a 7-day trial mode with unrestricted features.
 "After that period TexturePacker goes into Essential mode. It is restricted to basic features. If you use Pro features in this mode, you will get a warning before publishing and some of your sprites will turn red in the output.

Question 17

Why are some of the sprites in my texture atlas red?

Accepted Answer

Some sprites are red because TexturePacker is in Essential mode and you're using a feature of the Pro version of TexturePacker. During publishing you will get a list which contains all the features you've used that triggered the red sprites.

Question 18

What's the difference between the paid and free ("essential") mode of TexturePacker?

Accepted Answer

Please have a look at the  TexturePacker licenses comparison  page for a detailed overview on all features available in Essential or Pro version.

Question 19

Can I use TexturePacker in free ("essential") mode for my commercial project?

Accepted Answer

No. You have to buy a license to use TexturePacker for commercial projects.

Question 20

Where is the license agreement (EULA)?

Accepted Answer

The license agreement is accessible via the menu in TexturePacker or online [here](/texturepacker/documentation/eula). Additionally you can find it inside TexturePacker's program folder (Windows) or inside TexturePacker's .app bundle.

Question 21

Can I use TexturePacker on a server / docker / cloud / CI machine?

Accepted Answer

Yes — but you need a  Docker/CI license . The single user and volume licenses only permit usage on desktop/laptop computers.

Question 22

How can I change the line endings in TexturePacker?

Accepted Answer

TexturePacker stores files with local file endings. That means LineFeed (LF) on macOS and Linux, CarriageReturn-LineFeed (CRLF) on Windows. If you are using in a mixed environment with Windows and macOS or Linux clients, you should configure your license management system to convert between the different ending styles. See our tutorial  How to handle line endings in git  for more details about how you can do that.

Question 23

Does TexturePacker use absolute Paths?

Accepted Answer

Only in the user interface. All paths are stored relative to the project (.tps) file "to make them portable across computers and operating systems. If you check the .tps file "into your version management system together with your sprites everything should work "when you check it out on another system.

Question 24

Is TexturePacker open source?

Accepted Answer

We maintain TexturePacker since 2010 and that would unfortunately not be possible with open source. A lot of time goes into updating texture packer, answering support questions, helping users. This would not be possible with an open source version.

Question 25

What is TexturePacker?

Accepted Answer

TexturePacker is a tool that packs sprites into sprite sheets for game optimization. Using sprite sheets improves your game performance and can save memory. It also reduces the start up time because the game now only has to load 1 big images instead of many small ones. TexturePacker also allows you to optimize the images to reduce the amount of memory. E.g. by using 8 bit png images

Question 26

What is a texture packer?

Accepted Answer

A texture packer is a tool for optimizing games. It packs (usually) small sprites into a bigger image - a so called sprite sheet. This is done to improve game start up times, memory consumption and performance.

Question 27

How do sprite sheets work?

Accepted Answer

Sprite sheets consist of sprites - single images. When a game engine has to render a sprite, it copies its pixel data from the sheet into the scene. For this, a way to locate each sprite is required. In a simple scenario, when a sprite sheet contains equal sized sprites, the number of the sprite is sufficient to locate the sprite on the sheet. In an optimized sprite sheet, a data file is required. It contains not only the position but also the size of the sprite. Additional data might also be provided such as borders for 9-scale images or anchor points.

Question 28

What does a sprite sheet do?

Accepted Answer

A sprite sheet is a collection of smaller graphics - so called sprites. It is stored as a single bitmap image file, allowing game engines to access the graphics with reduced loading time by only needing to load one file. The optimized version of sprite sheets can accommodate different sizes of sprites and be more tightly packed.

Question 29

How do I use sprite sheets?

Accepted Answer

This depends on the game engine you are using. Usually, it works as follows: The sprite sheet has to be loaded into the game engine. A optional data file with more data about the sprite (e.g. where a sprite is located, what size it has, anchor points,...) can also be loaded. To use a sprite from the sheet, you have to tell the game engine which sprite to paint - an in some engines also on which sheet it can find the sprite. See our  tutorials section  for more information.

Question 30

What is a sprite?

Accepted Answer

A sprite is a two-dimensional graphical element that is used in video games to represent characters, objects, or background elements. Sprites can be moved and animated.   Sprites are often rectangular images but might be reduced to polygon shapes if a lot of transparency is around the character. They are typically stored in a sprite sheet, which is a single image file containing multiple smaller graphics. This allows game engines to efficiently access and display the sprites in a game.

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