---
title: "SpriteIlluminator Support & FAQ"
description: "All you need to know about licensing SpriteIlluminator. Frequently asked questions and more."
canonical: "https://www.codeandweb.com/spriteilluminator/support"
source: "html"
---

# Help for SpriteIlluminator

Expand all topics.

## Licensing + installation

### Installation

*   [Can I install it on macOS, Windows and Linux?](https://www.codeandweb.com/knowledgebase/can-i-use-my-license-on-mac-windows-linux.md)
    
*   [Which SpriteIlluminator version runs on my older operating system?](https://www.codeandweb.com/spriteilluminator/knowledgebase/older-versions.md)
    
*   [Where can I download an old version of the tool?](https://www.codeandweb.com/knowledgebase/download-old-version.md)
    
*   [Installer shows expired certificate – is it still safe to use?](https://www.codeandweb.com/knowledgebase/certificate-expired.md)
    

### Purchasing a license

*   [Is there a trial version?](https://www.codeandweb.com/knowledgebase/is-there-a-trial-version.md)
    
*   [My trial expired after 7 days. I need more time to evaluate all features!](https://www.codeandweb.com/knowledgebase/extended-trial-period.md)
    
*   [Where is the license agreement (EULA)?](https://www.codeandweb.com/knowledgebase/where-is-the-eula.md)
    
*   [What is a perpetual license? What will happen in 1 year?](https://www.codeandweb.com/knowledgebase/perpetual-license.md)
    
*   [I need a quote before I can purchase your software](https://www.codeandweb.com/knowledgebase/i-need-a-quote.md)
    
*   [Can I install it on a server / docker / cloud / CI machine?](https://www.codeandweb.com/knowledgebase/server-installation.md)
    
*   [How can I update a volume license and add additional seats?](https://www.codeandweb.com/knowledgebase/volume-license-upgrade.md)
    
*   [I've added a seat to a volume license. Why is the support period less than 1 year?](https://www.codeandweb.com/knowledgebase/update-period-after-adding-seat.md)
    
*   [I live in China. Please support Alipay and WeChat pay for payment.](https://www.codeandweb.com/knowledgebase/support-other-payment-methods.md)
    

### Activating a license key

*   [I've purchased a license key. How can I activate it?](https://www.codeandweb.com/knowledgebase/how-to-activate-a-license.md)
    
*   [On how many computers can I use my license?](https://www.codeandweb.com/knowledgebase/on-how-many-computers-can-i-use-a-license.md)
    
*   [What is a "Single User License"? What is the meaning of "single"?](https://www.codeandweb.com/knowledgebase/single-user-licenses.md)
    
*   [How can I activate a license on a computer without internet access?](https://www.codeandweb.com/knowledgebase/offline-activation.md)
    
*   [What does "not yet activated" mean for a license key on the License Manager page?](https://www.codeandweb.com/knowledgebase/licensemanager-what-means-not-activated.md)
    
*   [I've entered my license key, but now it’s asking for an "old license key"!](https://www.codeandweb.com/knowledgebase/upgrade-key-needs-old-key.md)
    

### Transfer a license to another user or computer

*   [How can I transfer a license to another computer?](https://www.codeandweb.com/knowledgebase/how-can-i-transfer-a-license-to-another-computer.md)
    
*   [I can't deactivate the license - I am getting an error about deactivation not allowed.](https://www.codeandweb.com/knowledgebase/deactivate-license-not-allowed.md)
    
*   [I can't deactivate the license - my old computer crashed completely.](https://www.codeandweb.com/knowledgebase/deactivate-license-old-computer-crashed.md)
    
*   [I want to use my license on a new computer, but I no longer have access to the old one to deactivate it.](https://www.codeandweb.com/knowledgebase/offline-deactivation.md)
    
*   [I'm a reseller. How can I forward a license to my customer?](https://www.codeandweb.com/knowledgebase/reseller-transfer-license-to-customer.md)
    

### No License Key

*   [I did not receive a license key.](https://www.codeandweb.com/knowledgebase/i-did-not-receive-a-license-key.md)
    
*   [I've lost my license key](https://www.codeandweb.com/knowledgebase/i-lost-my-license-key.md)
    

### Invoices

*   [Can I get an invoice after the purchase?](https://www.codeandweb.com/knowledgebase/can-i-get-an-invoice-after-the-purchase.md)
    
*   [Where can I get my invoice?](https://www.codeandweb.com/knowledgebase/where-can-i-get-my-invoice.md)
    
*   [Can you change the data on the invoice?](https://www.codeandweb.com/knowledgebase/can-i-change-the-invoice.md)
    

### Business and Legal Requests

*   [Can I get a certificate of tax residence or W9 Form?](https://www.codeandweb.com/knowledgebase/certificate-of-tax-residence-w9.md)
    
*   [I want terms changed/added/removed from the license agreement (EULA).](https://www.codeandweb.com/knowledgebase/changing-license-terms.md)
    
*   [I need an NDA!](https://www.codeandweb.com/knowledgebase/i-need-an-nda.md)
    

### Features

*   [How to automatically generate a normal map from sprite color values?](https://www.codeandweb.com/spriteilluminator/knowledgebase/emboss-tool.md)
    
*   [How to edit an existing normal map in SpriteIlluminator?](https://www.codeandweb.com/spriteilluminator/knowledgebase/import-normal-map.md)
    
*   [Your normal maps look different than the ones my game engine uses!](https://www.codeandweb.com/spriteilluminator/knowledgebase/normal-map-y-axis.md)
    
*   [Which game engines are supported?](https://www.codeandweb.com/spriteilluminator/knowledgebase/supported-game-engines.md)
    
*   [How does SpriteIlluminator work with sprite sheets / TexturePacker?](https://www.codeandweb.com/spriteilluminator/knowledgebase/spriteilluminator-with-texturepacker.md)