--- title: "TexturePacker Support & FAQ" description: "All you need to know about licensing TexturePacker. Frequently asked questions and more." canonical: "https://www.codeandweb.com/texturepacker/support" source: "html" --- # Help for TexturePacker Expand all topics. ### Basics * [What is a sprite?](https://www.codeandweb.com/texturepacker/knowledgebase/what-is-a-sprite.md) * [What is a sprite sheet and how does it work?](https://www.codeandweb.com/texturepacker/knowledgebase/how-do-sprite-sheets-work.md) * [How do I use sprite sheets?](https://www.codeandweb.com/texturepacker/knowledgebase/how-do-i-use-a-sprite-sheet.md) * [How do you use a sprite packer?](https://www.codeandweb.com/texturepacker/knowledgebase/how-do-you-use-a-sprite-packer.md) * [What is TexturePacker?](https://www.codeandweb.com/texturepacker/knowledgebase/what-is-texturepacker.md) ## Licensing + installation ### Is TexturePacker free? * [Is TexturePacker free?](https://www.codeandweb.com/texturepacker/knowledgebase/is-texturepacker-free.md) * [Is TexturePacker open source?](https://www.codeandweb.com/texturepacker/knowledgebase/is-texturepacker-open-source.md) * [What's the difference between the paid and free ("essential") mode of TexturePacker?](https://www.codeandweb.com/texturepacker/knowledgebase/whats-the-difference-between-free-and-paid-texturepacker.md) * [Can I use TexturePacker in free ("essential") mode for my commercial project?](https://www.codeandweb.com/texturepacker/knowledgebase/use-essential-mode-for-commercial-product.md) * [Why are some of the sprites in my texture atlas red?](https://www.codeandweb.com/texturepacker/knowledgebase/why-are-sprites-red.md) * [Why should I buy TexturePacker? I found a free project on the internet.](https://www.codeandweb.com/texturepacker/knowledgebase/why-should-i-buy-texturepacker.md) ### Installation * [Can I install it on macOS, Windows and Linux?](https://www.codeandweb.com/knowledgebase/can-i-use-my-license-on-mac-windows-linux.md) * [Which Windows versions do you support? Will TexturePacker run on Windows 8?](https://www.codeandweb.com/texturepacker/knowledgebase/supported-windows-versions.md) * [Which TexturePacker version runs on my older operating system?](https://www.codeandweb.com/texturepacker/knowledgebase/older-versions.md) * [Where can I download an old version of the tool?](https://www.codeandweb.com/knowledgebase/download-old-version.md) * [I'm using Linux. For which distributions do you provide installation packages?](https://www.codeandweb.com/knowledgebase/supported-linux-distributions.md) * [How to install Flatpak packages on Linux?](https://www.codeandweb.com/knowledgebase/linux-flatpak.md) * [I've installed TexturePacker, but it's all in Chinese!](https://www.codeandweb.com/texturepacker/knowledgebase/chinese-ui.md) * [Installer shows expired certificate – is it still safe to use?](https://www.codeandweb.com/knowledgebase/certificate-expired.md) ### Purchasing a license * [Is there a trial version?](https://www.codeandweb.com/knowledgebase/is-there-a-trial-version.md) * [My trial expired after 7 days. I need more time to evaluate all features!](https://www.codeandweb.com/knowledgebase/extended-trial-period.md) * [Where is the license agreement (EULA)?](https://www.codeandweb.com/knowledgebase/where-is-the-eula.md) * [What is a perpetual license? What will happen in 1 year?](https://www.codeandweb.com/knowledgebase/perpetual-license.md) * [I need a quote before I can purchase your software](https://www.codeandweb.com/knowledgebase/i-need-a-quote.md) * [Does a Docker/CI license include the same features as a standard license?](https://www.codeandweb.com/texturepacker/knowledgebase/docker-license-features.md) * [Is a Docker/CI license a subscription-based license?](https://www.codeandweb.com/texturepacker/knowledgebase/docker-license-subscription.md) * [How can I update a volume license and add additional seats?](https://www.codeandweb.com/knowledgebase/volume-license-upgrade.md) * [I've added a seat to a volume license. Why is the support period less than 1 year?](https://www.codeandweb.com/knowledgebase/update-period-after-adding-seat.md) * [I live in China. Please support Alipay and WeChat pay for payment.](https://www.codeandweb.com/knowledgebase/support-other-payment-methods.md) ### Activating a license key * [I've purchased a license key. How can I activate it?](https://www.codeandweb.com/knowledgebase/how-to-activate-a-license.md) * [On how many computers can I use my license?](https://www.codeandweb.com/knowledgebase/on-how-many-computers-can-i-use-a-license.md) * [What is a "Single User License"? What is the meaning of "single"?](https://www.codeandweb.com/knowledgebase/single-user-licenses.md) * [How can I activate a license on a computer without internet access?](https://www.codeandweb.com/knowledgebase/offline-activation.md) * [What does "not yet activated" mean for a license key on the License Manager page?](https://www.codeandweb.com/knowledgebase/licensemanager-what-means-not-activated.md) * [I've entered my license key, but now it’s asking for an "old license key"!](https://www.codeandweb.com/knowledgebase/upgrade-key-needs-old-key.md) * ["This single user license can not be activated on a server or CI machine"](https://www.codeandweb.com/texturepacker/knowledgebase/no-activation-on-server-error.md) * [Running TexturePacker in WSL (Windows Subsystem for Linux)](https://www.codeandweb.com/texturepacker/knowledgebase/running-texturepacker-in-wsl.md) * [Selecting "Enter license key" opens a blank dialog window without input fields](https://www.codeandweb.com/texturepacker/knowledgebase/blank-enter-license-dialog.md) ### Transfer a license to another user or computer * [How can I transfer a license to another computer?](https://www.codeandweb.com/knowledgebase/how-can-i-transfer-a-license-to-another-computer.md) * [I can't deactivate the license - I am getting an error about deactivation not allowed.](https://www.codeandweb.com/knowledgebase/deactivate-license-not-allowed.md) * [I can't deactivate the license - my old computer crashed completely.](https://www.codeandweb.com/knowledgebase/deactivate-license-old-computer-crashed.md) * [I want to use my license on a new computer, but I no longer have access to the old one to deactivate it.](https://www.codeandweb.com/knowledgebase/offline-deactivation.md) * [I'm a reseller. How can I forward a license to my customer?](https://www.codeandweb.com/knowledgebase/reseller-transfer-license-to-customer.md) ### No License Key * [I did not receive a license key.](https://www.codeandweb.com/knowledgebase/i-did-not-receive-a-license-key.md) * [I've lost my license key](https://www.codeandweb.com/knowledgebase/i-lost-my-license-key.md) ### Invoices * [Can I get an invoice after the purchase?](https://www.codeandweb.com/knowledgebase/can-i-get-an-invoice-after-the-purchase.md) * [Where can I get my invoice?](https://www.codeandweb.com/knowledgebase/where-can-i-get-my-invoice.md) * [Can you change the data on the invoice?](https://www.codeandweb.com/knowledgebase/can-i-change-the-invoice.md) ### Business and Legal Requests * [Can I get a certificate of tax residence or W9 Form?](https://www.codeandweb.com/knowledgebase/certificate-of-tax-residence-w9.md) * [I want terms changed/added/removed from the license agreement (EULA).](https://www.codeandweb.com/knowledgebase/changing-license-terms.md) * [I need an NDA!](https://www.codeandweb.com/knowledgebase/i-need-an-nda.md) ## Settings ### Feature XY is missing! * [Why have you removed setting XY? I can't find it anymore!](https://www.codeandweb.com/texturepacker/knowledgebase/feature-disappeared.md) * [I need a uniform transparency trim mode which keeps animation frames aligned!](https://www.codeandweb.com/texturepacker/knowledgebase/keep-animation-alignment-with-trim.md) * [Where can I set the pivot point of a sprite?](https://www.codeandweb.com/texturepacker/knowledgebase/pivot-point-settings-missing.md) * [How can I set a custom "maximum texture size"?](https://www.codeandweb.com/texturepacker/knowledgebase/custom-maximum-texture-size.md) * [Why can't I select the "Polygon" algorithm? It's greyed out!](https://www.codeandweb.com/texturepacker/knowledgebase/polygon-packer-not-available.md) ### Sprite placement * [My sprites are all the same size. How can I pack them in a grid?](https://www.codeandweb.com/texturepacker/knowledgebase/grid-layout.md) * [How can I align sprites on a grid, even if they have different sizes?](https://www.codeandweb.com/texturepacker/knowledgebase/maxrects-with-common-divisor.md) * [How can I control the order in which sprites are placed on a sprite sheet?](https://www.codeandweb.com/texturepacker/knowledgebase/manual-sprite-order.md) ### Generate multiple sheets * [What is "Multipack"? What is the difference between "Manual" and "Auto"?](https://www.codeandweb.com/texturepacker/knowledgebase/what-is-multipack.md) * [How to pack smart folders across multiple sheets in "Manual" multipack mode?](https://www.codeandweb.com/texturepacker/knowledgebase/manual-multipack-and-smartfolders.md) * [How to publish different sprite sheet sizes for multiple devices.](https://www.codeandweb.com/texturepacker/knowledgebase/scaling-variants.md) * [I'm using the same scaling variants in multiple projects. How to define a template?](https://www.codeandweb.com/texturepacker/knowledgebase/scaling-variants-template.md) * [I've enabled normal map packing, but all sprites are placed on the same texture.](https://www.codeandweb.com/texturepacker/knowledgebase/normal-map-detection.md) * [How to pack multiple texture types with same layout (normals, emission, ao, ...)](https://www.codeandweb.com/texturepacker/knowledgebase/pack-multiple-texture-types-with-same-layout.md) ### 9-patch scaling * [9-patch scaling: What’s the difference between borders, rectangle, and padding?](https://www.codeandweb.com/texturepacker/knowledgebase/nine-scale-borders.md) * [How can I use 9-patch scaling with the command line client?](https://www.codeandweb.com/texturepacker/knowledgebase/nine-patch-scaling-commandline.md) ### Border artifacts * [My sprites got blocky edges! Why does TexturePacker duplicate border pixels?](https://www.codeandweb.com/texturepacker/knowledgebase/sprite-extrude.md) * [Why doesn't "Reduce border artifacts" remove semi-transparent border pixels?](https://www.codeandweb.com/texturepacker/knowledgebase/reduce-border-artifacts.md) ### Rename or exclude sprites * [How can I modify or shorten file names in the data file?](https://www.codeandweb.com/texturepacker/knowledgebase/how-to-modify-sprite-names.md) * [How can I exclude specific files from a smart folder when packing?](https://www.codeandweb.com/texturepacker/knowledgebase/how-to-exclude-files-from-smartfolder.md) * [Why does TexturePacker remove suffixes like -01, -02, -03,... from sprite names?](https://www.codeandweb.com/texturepacker/knowledgebase/animation-detection.md) ### Cache Busting * [My browser does not reload the updated sprite sheet](https://www.codeandweb.com/texturepacker/knowledgebase/cache-busting.md) ## Image formats ### Convert between image formats * [How to convert an image to ASTC format? (ASTC or KTX file)](https://www.codeandweb.com/texturepacker/knowledgebase/convert-image-format.md) * [How to convert an image to DXT? (DDS or KTX file)](https://www.codeandweb.com/texturepacker/knowledgebase/convert-image-to-dxt.md) * [How to convert an image to ETC2 format? (KTX file)](https://www.codeandweb.com/texturepacker/knowledgebase/convert-image-to-etc2.md) * [How to convert an image to PVRTC format? (PVR or KTX file)](https://www.codeandweb.com/texturepacker/knowledgebase/convert-image-to-pvrtc.md) * [How to convert an image to Basis Universal format? (BASIS or KTX2 file)](https://www.codeandweb.com/texturepacker/knowledgebase/convert-image-to-basisu.md) ### Format XY is missing! * [Where can I select the ETC or DXT image format?](https://www.codeandweb.com/texturepacker/knowledgebase/dxt-etc-format-missing.md) * [Can you please implement mipmap support?](https://www.codeandweb.com/texturepacker/knowledgebase/mipmap-support.md) * [How can I save a sprite sheet as ATF image?](https://www.codeandweb.com/texturepacker/knowledgebase/atf-image-format.md) * [Where can I find the Flash Unpacker?](https://www.codeandweb.com/texturepacker/knowledgebase/where-can-i-find-the-flash-unpacker.md) * [Which image formats does TexturePacker support?](https://www.codeandweb.com/texturepacker/knowledgebase/supported-image-formats.md) * [How can I create highly optimized PNG images?](https://www.codeandweb.com/texturepacker/knowledgebase/optimizing-png-images.md) ### Data formats * [Data format? What is this all about?](https://www.codeandweb.com/texturepacker/knowledgebase/why-should-i-use-a-data-format.md) * [The game engine I am using is not in the list!](https://www.codeandweb.com/texturepacker/knowledgebase/my-game-engine-is-not-in-the-list.md) * [I want to extend an existing data format](https://www.codeandweb.com/texturepacker/knowledgebase/i-want-to-extend-an-existing-format.md) * [I am developing my own game engine!](https://www.codeandweb.com/texturepacker/knowledgebase/i-am-developing-my-own-game-engine.md) * [How can I change the line endings in TexturePacker?](https://www.codeandweb.com/texturepacker/knowledgebase/change-line-endings-in-texturepacker-data-files.md) * [What is the "smart update hash"? Why does it change?](https://www.codeandweb.com/texturepacker/knowledgebase/smart-update-hash.md) ## TPS files and automation ### .tps files * [How can I pack a .tps file using the command line client?](https://www.codeandweb.com/texturepacker/knowledgebase/tps-file-on-commandline.md) * [Can I create a .tps file using the command line client?](https://www.codeandweb.com/texturepacker/knowledgebase/create-tps-file-on-commandline.md) * [Does TexturePacker's .tps file uses absolute paths?](https://www.codeandweb.com/texturepacker/knowledgebase/does-texturepacker-use-absolute-paths.md) ### Automation * [How to batch-convert images into PVR files on macOS / Linux?](https://www.codeandweb.com/texturepacker/knowledgebase/batch-converting-images-to-pvr-or-pvr-ccz.md) * [How to batch-process images on Windows](https://www.codeandweb.com/texturepacker/knowledgebase/batch-conversion-using-windows.md) * [How to create sprite sheets from multiple folders](https://www.codeandweb.com/texturepacker/knowledgebase/creating-sprite-sheets-from-folders.md) ## Unity: TexturePacker Importer ### Is the plugin free? * [Is the TexturePacker Importer Plugin free?](https://www.codeandweb.com/texturepacker/knowledgebase/is-the-texturepacker-importer-plugin-free.md) * [Can I use the plugin to create a commercial game?](https://www.codeandweb.com/texturepacker/knowledgebase/can-i-use-the-plugin-to-create-a-commercial-game.md) * [Can I get the source code?](https://www.codeandweb.com/texturepacker/knowledgebase/can-i-get-the-source-code.md) ### Installation * [Where can I get the current version of the importer plugin?](https://www.codeandweb.com/texturepacker/knowledgebase/where-can-i-find-the-current-version-of-the-plugin.md) * [Does the plugin work with iPhone/Android/Windows/macOS/...?](https://www.codeandweb.com/texturepacker/knowledgebase/does-the-plugin-work-with-platform-x.md) ### Features + troubleshooting * [How does the plugin improve the performance of my game?](https://www.codeandweb.com/texturepacker/knowledgebase/how-does-the-plugin-improve-the-performance-of-my-game.md) * [My sprite sheet is not split in Unity!](https://www.codeandweb.com/texturepacker/knowledgebase/unity-sheet-not-split.md) * [Why can’t I change the Mesh Type from "Tight" to "Full Rect" in Unity?](https://www.codeandweb.com/texturepacker/knowledgebase/unity-mesh-type.md) * [Why can’t I move pivot points in Unity? They keep snapping back!](https://www.codeandweb.com/texturepacker/knowledgebase/unity-pivot-points.md) * [I'm using Unity. Why do I get a warning when enabling "Multipack"?](https://www.codeandweb.com/texturepacker/knowledgebase/unity-multipack.md) * [Please support rotated sprites when packing sprite sheets for Unity!](https://www.codeandweb.com/texturepacker/knowledgebase/unity-rotated-sprites.md) ### Cocos2D and the Axmol framework * [Is cocos2d-x dead?](https://www.codeandweb.com/texturepacker/knowledgebase/is-cocos2d-x-dead.md) * [What is Axmol Engine?](https://www.codeandweb.com/texturepacker/knowledgebase/what-is-axmol-engine.md) * [cocos2d-x plist file format](https://www.codeandweb.com/texturepacker/knowledgebase/cocos2d-plist-file-format.md) ### Split and repack sheets * [How to extract sprites from a sprite sheet?](https://www.codeandweb.com/texturepacker/knowledgebase/extract-sprites-from-sheet.md) * [How to repack an existing sprite sheet?](https://www.codeandweb.com/texturepacker/knowledgebase/repack-sprite-sheet.md)