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Expand all topics.
Basics
What is a sprite?
What is a sprite sheet and how does it work?
How do I use sprite sheets?
How do you use a sprite packer?
What is TexturePacker?
Licensing + installation
Is TexturePacker free?
Is TexturePacker free?
Is TexturePacker open source?
What's the difference between the paid and free ("essential") mode of TexturePacker?
Can I use TexturePacker in free ("essential") mode for my commercial project?
Why are some of the sprites in my texture atlas red?
Why should I buy TexturePacker? I found a free project on the internet.
Installation
Can I install it on macOS, Windows and Linux?
Which Windows versions do you support? Will TexturePacker run on Windows 8?
I'm using Linux. For which distributions do you provide installation packages?
I've installed TexturePacker, but it's all in Chinese!
Installer shows expired certificate – is it still safe to use?
Purchasing a license
Is there a trial version?
My trial expired after 7 days. I need more time to evaluate all features!
Where is the license agreement (EULA)?
I need a quote before I can purchase your software
Does a Docker/CI license include the same features as a standard license?
Is a Docker/CI license a subscription-based license?
How can I update a volume license and add additional seats?
I've added a seat to a volume license. Why is the support period less than 1 year?
I live in China. Please support Alipay and WeChat pay for payment.
Activating a license key
I've purchased a license key. How can I activate it?
On how many computers can I use my license?
What is a "Single User License"? What is the meaning of "single"?
How can I activate a license on a computer without internet access?
What does "not yet activated" mean for a license key on the License Manager page?
I've entered my license key, but now it’s asking for an "old license key"!
"This single user license can not be activated on a server or CI machine"
Selecting "Enter license key" opens a blank dialog window without input fields
Transfer a license to another user or computer
How can I transfer a license to another computer?
I can't deactivate the license - I am getting an error about deactivation not allowed.
I can't deactivate the license - my old computer crashed completely.
I want to use my license on a new computer, but I no longer have access to the old one to deactivate it.
I'm a reseller. How can I forward a license to my customer?
No License Key
I did not receive a license key.
I've lost my license key
Invoices
Can I get an invoice after the purchase?
Where can I get my invoice?
Can you change the data on the invoice?
Business and Legal Requests
Can I get a certificate of tax residence or W9 Form?
I want terms changed/added/removed from the license agreement (EULA).
I need an NDA!
Settings
Feature XY is missing!
Why have you removed setting XY? I can't find it anymore!
I need a uniform transparency trim mode which keeps animation frames aligned!
Where can I set the pivot point of a sprite?
How can I set a custom "maximum texture size"?
Why can't I select the "Polygon" algorithm? It's greyed out!
Sprite placement
My sprites are all the same size. How can I pack them in a grid?
How can I align sprites on a grid, even if they have different sizes?
How can I control the order in which sprites are placed on a sprite sheet?
Generate multiple sheets
What is "Multipack"? What is the difference between "Manual" and "Auto"?
How to pack smart folders across multiple sheets in "Manual" multipack mode?
How to publish different sprite sheet sizes for multiple devices.
I'm using the same scaling variants in multiple projects. How to define a template?
I've enabled normal map packing, but all sprites are placed on the same texture.
How to pack multiple texture types with same layout (normals, emission, ao, ...)
9-patch scaling
9-patch scaling: What’s the difference between borders, rectangle, and padding?
How can I use 9-patch scaling with the command line client?
Border artifacts
My sprites got blocky edges! Why does TexturePacker duplicate border pixels?
Why doesn't "Reduce border artifacts" remove semi-transparent border pixels?
Rename or exclude sprites
How can I modify or shorten file names in the data file?
How can I exclude specific files from a smart folder when packing?
Why does TexturePacker remove suffixes like -01, -02, -03,... from sprite names?
Image formats
How can convert a single PNG image to ASTC (or any other format)?
Where can I select the ETC or DXT image format?
Can you please implement mipmap support?
How can I save a sprite sheet as ATF image?
Where can I find the Flash Unpacker?
Data formats
Data format? What is this all about?
The game engine I am using is not in the list!
I want to extend an existing data format
I am developing my own game engine!
How can I change the line endings in TexturePacker?
What is the "smart update hash"? Why does it change?
TPS files and automation
.tps files
How can I pack a .tps file using the command line client?
Can I create a .tps file using the command line client?
Does TexturePacker's .tps file uses absolute paths?
Automation
How to batch-convert images into PVR files on macOS / Linux?
How to batch-process images on Windows
How to create sprite sheets from multiple folders
Unity: TexturePacker Importer
Is the plugin free?
Is the TexturePacker Importer Plugin free?
Can I use the plugin to create a commercial game?
Can I get the source code?
Installation
Where can I get the current version of the importer plugin?
Does the plugin work with iPhone/Android/Windows/macOS/...?
Features + troubleshooting
How does the plugin improve the performance of my game?
My sprite sheet is not split in Unity!
Why can’t I change the Mesh Type from "Tight" to "Full Rect" in Unity?
Why can’t I move pivot points in Unity? They keep snapping back!
I'm using Unity. Why do I get a warning when enabling "Multipack"?
Please support rotated sprites when packing sprite sheets for Unity!
Cocos2D and the Axmol framework
Is cocos2d-x dead?
What is Axmol Engine?
cocos2d-x plist file format