The most likely reason is that you have some meshes using that texture, that have UV coordinates outside of the 0..1 range. In this case, TexturePacker3D assumes that the texture is used for tiling. Update your model UVs so that they are all inside the texture to make it packable.
TexturePacker3D tries to locate textures in the .fbx file in the following ways:
You have to link the textures manually if the conditions above are not met.
The license works on Mac and Windows. You can use it as long as you are the only person using it and you don't install it on more than 2 computers. Linux is currently not supported. Sorry
Please send the following information: Your name, email address used for the purchase, time of purchase.Do not sendyour credit card details.
Use **Deactivate license** inside the application's menu on your old computer and activate the license on the new system.
If you can't reset the license anymore visit the License manager
You can uninstall the license once within 14 days. Swapping the licenses between multiple computers does not work.
You can uninstall the license once within 14 days - sorry that we have to put this restriction on you but we had too many companies buying one license and using it with multiple accounts. If you are not swapping licenses between accounts contact us to release the license.
You can use TexturePacker3D on up to 2 computers as long as you are the only person using it. In case you need to run TexturePacker3D on additional computers contact us.
You'll receive an email with the invoice some time after the purchase. The email is sent from 2checkout.com / 2co.com or verifone.com.
In case you did not receive that email after some time please take a look at the next section Where can I get my invoice?
I assume that you've already looked in your spam folders... so here's how to access the invoices: I can not directly send you an invoice since you did not make the purchase from use directly but from our reseller 2checkout / Verifone.
You can access the invoice from their customer portal which you can find here: https://secure.2co.com/myaccount You can use the account to:
When you access it for the first time, go to "Create new account" and enter the email address that you have used to order. You will then receive an email from Verifone containing a link to setup your password.
You can also log-in to their account with your Google, Yahoo or AOL e-mail address.
No, I can't. Sorry. This is because you are not directly purchasing from us, but from out reseller and I can't change their invoices.
Please contact support@2checkout.com for this - I would only delay the whole process forwarding emails between you and them.
Yes - but not from us. We are not selling our products directly. You are purchasing them from our reseller 2checkout who handles purchases, invoicing and tax. You'll have to ask them for the document.
Please understand that we are software developers and no experts in international law. Our current license agreement was created by a lawyer. We can't simply change parts of it but I can give you a custom license agreement following this procedure:
Sorry — I don't see why you would need an NDA. We are not at all interested in your internal company structure, projects or whatsoever. Product prices are publicly available on our webpage. We of course honor your privacy: We don't talk to any 3rd party about our customers, or disclose your identity without your consent. In short: There's nothing confidential to talk about.
If you still need and NDA please understand that we are software developers and no experts in international law. We'll have to let our legal consultant have a look at the NDA before signing it. This creates some cost which in many cases exceeds the value we get in return for our license sales. We charge 750€ upfront before we start reading your NDA. The 750€ do not guarantee that we sign the NDA.
Yes, there is a 7-day trial mode with unrestricted features. After that period TexturePacker3D requires a license key.
The license agreement is accessible via the menu in TexturePacker3D or online here. Additionally you can find it inside TexturePacker3D's program folder (Windows) or inside TexturePacker3D's .app bundle.